All products are Made to Order. We use Printify for producing and shipping our products.
We do not offer refunds or replacements for order once it has been submitted and produced.
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit due to shipping carrier error, and an invalid address was provided, a refund of the product price only will be issued.
1. General Policy:
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
Cancellations of order:
You have 24 hours from the time the order is placed to cancel the order. Once the order has been placed and it is passed the 24 hour time frame, your order has been sent to the production provider and can no longer be cancelled, changed or refunded.
2. Exceptions for Damaged/Defective Products:
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 10 days of product delivery. Please get in touch with our team by sending an email to shop.eurydiceco@gmail.com and provide a clear photo showing the issue with your order number as the subject line of the email. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Once approved, a free reprint or a refund will be offered if the problem is reported and valid. Please send us an email to shop.eurydiceco@gmail.com indicated in your order confirmation email within 10 days of product delivery, along with your order ID and required photo proof.
To expedite the resolution of your issue, please include your order ID and any necessary photo or video evidence, as outlined below, when contacting us.
| Issue | Required evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG, DTF, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| A product sizing issue (manufacturer’s defect) | A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for most adult garments (with some exceptions) and +/- 0.5” for baby clothing. |
| An issue with an electronic device (manufacturer’s defect) | A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
3. Refund and Reprint Process:
Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 10 days of product delivery. Please get in touch with our team by sending an email to shop.eurydiceco@gmail.com and provide a clear photo showing the issue with your order number as the subject line of the email. There is no need to return the damaged product.
Reprints are subject to original processing and shipping timeframes and policies.
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.